APPOINTMENT TERMS & CONDITIONS
Bookings:
At Holly Garvey Studio, your beauty bookings can be flexible, please call us to re-schedule any appointments within 24 hours of your appointment. To protect your time and ours, we keep your card details securely stored on file to use as a way of payment in the unlikely event of a no-show or late cancellation charge. We also take a 50% deposit online or over the phone when making an appointment, which is refundable or transferable to another date up to 24 hours before your booking.
For Makeup applications we have a 7 day cancellation period. Due to the nature of the business its harder to fill a makeup appointment as quickly. As you may imagine, makeup applications are generally for a special event and are booked up to 1 year in advance.
Our Deposit System:
Whilst trying to run a small business, we sometimes suffer unexpected setbacks such as no-shows. We understand life can throw unpredictable curve balls. For this reason we kindly ask that you make a 50% deposit to avoid no shows and help cover some of our business’ running costs, should you not be able to make it for that scheduled appointment.
Cancelling / Rescheduling:
We kindly ask you let us know at least 24 hours before your beauty appointment to cancel or reschedule. Deposits can be refunded or transferred to your next booking if cancelled or rescheduled up to 24 hours prior. Later than 24 hours before your appointments, deposits are non-refundable and non-transferrable. If the booking does not have a deposit on it, we will process the fee (50% of your appointment total) to your card on file. If your card declines we will add it to your bill at your next appointment.
No Shows:
Our booking system will remind you 2 days prior to your appointment with an SMS and an email asking for you to confirm. If we don't hear a confirmation back from you we will attempt to contact you 24 hours prior. If we cannot confirm your appointment it may be subject to being cancelled and offered to our wait list. Any no-show appointments will not be reimbursed the 50% deposit initially made, as this is non-refundable less than 24 hours before your appointment. If the booking does not have a deposit on it, we will process the fee (50% of your appointment total) to your card on file. If your card declines we will add it to your bill at your next appointment.
Appointment Punctuality:
Whilst we understand ever day is different, and being late can sometimes happen. Please be mindful of traffic in the surrounding areas and being punctual as we schedule all appointments specifically to the services being performed. We always try our best to accomodate small setbacks however we cannot accomodate all late arrivals and compromise on the quality and timely care provided to all our clients. As our appointments are already quite short and sweet, lateness over 5 minutes past the confirmed appointment time may cause us to have to reconsider the service type that’s been booked. In certain circumstances we may be able to accomodate some of the service however the original service cost will still apply.
Studio Etiquette:
Being a mum myself, I’ve always wanted to welcome children and I’ve appreciated the convenience of being able to bring them along for a quick brow appointment. However, after experiencing a few things, we have decided the studio is no longer suitable for babies or children. This will allow your therapist to give you the best treatment possible and ensure you and the clients around you are comfortable and looked after whilst your with us. We hope you can understand and are able to make suitable arrangements for your little ones, as we love seeing you in the studio.
Change of Mind:
Please note that once a booking is made, there are no refunds for a change of mind during the service. We kindly ask for at least 24 hours notice if you need to change or reschedule your appointment. It's important to us that you are fully aware of the service you are booking before proceeding. If you have any questions or concerns, feel free to reach out to our team.