ONLINE STORE SHIPPING, REFUNDS & RETURNS POLICY
Shipping
• We offer flat rate shipping of $15.00 per online order for orders in Australia.
• We also offer in store pick up on selected days, for you to collect your order in person at our nearest Holly Garvey location.
• We use STANDARD Australia Post Service, and Holly Garvey is located in Western Australia, which means orders can take up-to 5-7 business days for delivery.
• If you have not received your purchase after 10 working days please contact us at makeup@hollygarvey.com so we can track your order.
• If you need to change your shipping details on your order, please email makeup@hollygarvey.com immediately. We are generally able to change your order unless it has already been shipped.
Refunds & Returns
We do not accept returns for accessories for change of mind. For hygienic reasons Jewellery can not be returned.
If you wish to return an item for a credit note or exchange, you must first notify us for approval via makeup@hollygarvey.com . Once your return has been approved, we will issue you with our return's address. Please note we do not offer refunds for any purchases, unless the item is deemed faulty.
We don't offer refunds for change of mind, unsuitability or incorrect shade purchases. If the product is deemed faulty we can happily replace the product or offer a full refund.
Return postage costs are the responsibility of the customer.
Mailing and Contact Address:
Holly Garvey
324 Oxford Street, Leederville WA, 6007